Looking for Vodafone contact information? We've got you covered. Below we break down all the different Vodafone contact methods including how to call Vodafone Australia, the main Vodafone numbers, and using the online live chat to reach a Vodafone customer care agent. Read on to discover all the different ways to contact Vodafone customer service for help with your queries.
Can't seem to find the Vodafone contact number anywhere? Have no fear, below we have put together a guide with all the Vodafone numbers you will ever need.
| Vodafone Contact Method | Vodafone Contact Number |
|---|---|
| Free Call from Vodafone Mobile | 1555(free call) |
| Main Vodafone Contact Number | 1300650410 |
| Vodafone Contact Number (Abroad) | +61426320000 |
| Number for Hearing Impaired Customers | Use the National Relay Service. |
| Vodafone: Ask Us Anything | 123 |
| Vodafone Directory Assistance Number | 1223 |
| Contact Vodafone Keep Talking Insurance | 1800371713 |
There are different Vodafone numbers depending on if you are calling from your Vodafone mobile phoneor a landline. Below we explain which is the best Vodafone contact number for you.
Vodafone Contact Numbers Explained
As we mentioned, the best Vodafone contact method for you will depend on what type of phone you are calling from.
For Vodafone Mobile customers, your best option is to call Vodafone for free from your mobile device at 1555, as using the normal phone number may cost you money depending on your phone plan.
For landline customers, the best Vodafone contact number, if you are calling Vodafone in Australia, is 1300650410.
Finally, if you are a customer of Vodafone Australia and you find yourself overseas, you can call Vodafone customer care on their international number at +61426320000.
The Vodafone customer care department is available 24/7, and you can contact Vodafone customer care for help regarding the following topics:
- Vodafone Sign-up
- Vodafone Technical Support
- Vodafone Account Help
Now that you have the main Vodafone contact numbers, Let's look at some other ways to contact Vodafone Australia!
Wondering if Vodafone contacted you? You can see the full list of numbers Vodafone Australia uses to contact their customers here, as well as their SMS numbers and company email addresses.
Other Vodafone Contact Methods: Live Chat & Address
Apart from calling Vodafone directly, there are other helpful Vodafone contact methods that you may want to explore.
- Other Vodafone contact methods include:
- Vodafone live chat
- Writing to the Vodafone address
- Sending a fax
- Writing to a Vodafone email address
Vodafone Live Chat
If you don't enjoy waiting on hold for a Vodafone customer care representative to answer your call, you may prefer to contact Vodafone online via the Vodafone live chat feature which they call TOBi.
The Vodafone live chat is available 24/7 and can help you with many different tasks. TOBi can help you with:
- Managing your My Vodafone account
- Directing you to online Vodafone support pages
- Putting you in contact with the Vodafone customer care team
You can access the Vodafone live chat by downloading the My Vodafone app which is available for free on Android and Apple devices.
Vodafone Address
Another alternative method for contacting Vodafone Australia is via a written letter. Below you will find the different Vodafone address options for mailing in a letter via post.
| Vodafone Location | Vodafone Address |
|---|---|
| Vodafone Postal Address | Vodafone Customer Care PO BOX 2580 Kingston Delivery Centre, Kingston TAS 7050 |
| Vodafone Head Office Address | 177 Pacific Hwy North Sydney NSW 2060 Australia |
While it's no longer a common method of contact, you can contact Vodafone by fax if you like.
The Vodafone Customer service team can be reached by fax at 1300100515
Perhaps you have a more specific reason to contact Vodafone and need to be put through to a specific department. If that's the case, below we have detailed the most important Vodafone departments and how to contact each.
- Below, we go over how to contact:
- Vodafone sales for new subscriptions
- Vodafone insurance to mobile phones
- Vodafone complaints department
Vodafone Contact for New Subscriptions
If you want to subscribe to a Vodafone mobile service or Vodafone broadband plan you can do so online or over the phone by contacting the Vodafone sales department. According to Australian law, all mobile phone plans including prepaid require an identity check. Depending on your circumstances, you might need to provide additional identification.
| Subscription Service | Phone Number | Service hours |
|---|---|---|
| Subscribe to a Vodafone mobile plan | 1300100515 | Monday to Friday: 8am to 10pm |
| Subscribe to a Vodafone broadband service | 1300801122 | Monday to Friday: 8am to midnight |
Contact Vodafone Insurance
If you have mobile phone insurance through a Keep Talking Vodafone insurance plan, you may need to contact the customer support line to make a claim. Below we will explain how to submit a Vodafone insurance claim and what different methods you have for taking care of the insurance claim process.
There are two methods for contacting Vodafone insurance. You can submit a claim online or submit your claim using the Vodafone insurance number below.
Vodafone Insurance contact number: 1800371713, Open Monday to Friday, from 9am to 6pm.
Contact Vodafone Complaints Department
If you're having an issue with Vodafone Australia, you can submit a complaint to the Vodafone Complaints Team. Vodafone Australia customers can submit a complaint via email, over the phone, through online form, fax, or by post.
When submitting a complaint to Vodafone Australia, make sure to reference your Vodafone account number, the reason for your complaint, and how best to contact you.
| Complaint Submission Method | Where to Submit a Complaint |
|---|---|
| From your Vodafone phone | 1555 |
| From any other phone | 1300650410 |
| Overseas phone | +61426320000 |
| [emailprotected] | |
| Online form | Submit your complaint to Vodafone online |
| Fax | 1300308869 |
| Postal address | Vodafone Customer Care PO Box 2580 Kingston Delivery Centre Kingston, TAS, 7050 |
Pay My Vodafone Bill & Vodafone Recharge
Below we explain how to pay your Vodafone bills and how to recharge your Vodafone prepaid plan. We also detail how to get help in case you cannot afford your bill due to financial difficulties. Read on to learn how.
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Vodafone Pay My Bill
Vodafone offers many ways for customers to pay their bills. Once a bill is sent, you have at least 14 days to pay the bill by one of the payment methods offered.
If you prefer calling, you can use the following Vodafone contact numbers to speak to a representative for help with paying your bill.
- 1555 from any Vodafone mobile
- 1300650410 from any other mobile or landline in Australia
- +61426320000 from overseas
If you would rather avoid having to call Vodafone, you can use the following methods to pay your Vodafone bill:
| Payment Method | How to Pay Your Vodafone Bill |
|---|---|
| Direct debit | You can set up and manage your direct debit information through your My Vodafone account. You can choose to have your account credited from a debit or credit card, but choosing a bank account comes with no processing fee |
| Online | Choose to pay with a credit or debit card either online or through your My Vodafone account |
| Pay by SMS | After paying online at least once and having a card on file, you can pay by SMS by responding “Y” to the payment reminder sent several days before your bill due date |
| BPAY | Contact your financial institution and pay using Vodafone’s BPAY Biller Code 52225 and your unique 9-digit reference number found on the bottom of your last bill |
| In person | Pay in person at any Australia Post Office |
| Send a cheque or money order, along with the payment slip found at the bottom of your latest bill, to: Vodafone Pty Ltd GPO Box 2699 Sydney NSW 1158 |
Vodafone Recharge for Prepaid Plans
If you have a Vodafone prepaid mobile phone service, you can recharge your plan using different payment methods. Your best option for your Vodafone recharge is doing it directly online or through My Vodafone. Both pages can be accessed even if you don’t have data.
In addition, you can contact Vodafone by call or text from your Vodafone mobile phone at 1511. Simply follow the prompts that you receive to carry out your Vodafone recharge.
Below you will find the different payment methods accepted for a Vodafone recharge:
- Credit or debit card - If you save your card information, you’ll automatically be opted-in to Vodafone Automatic Recharge
- Voucher, available at Vodafone stores, supermarkets, service stations, newsagents, or convenience stores
- Paypal through My Vodafone or Vodafone Express Recharge
- Any available My Credit Balance through My Vodafone
Vodafone Contact for Financial Help
If you’re experiencing financial hardship or difficulty, you can contact the Vodafone financial hardship team by phone or email for assistance.
| Vodafone Contact Method | Contact |
|---|---|
| Vodafone Phone Number | 1800185289 |
| Vodafone Email | [emailprotected] |
My Vodafone Account & My Vodafone Login Online
If you are looking to manage your Vodafone account online, all Vodafone customers have access to the My Vodafone account management platform. My Vodafone is an online platform that helps you manage your Vodafone account digitally. Customers can log in to My Vodafone either online or through the My Vodafone app which is available for free on the Google Play store and the Apple App store
- With My Vodafone account platform, you can:
- Check data usage
- Keep track of any international call minutes
- Manage & change your Vodafone plans
- View recent bills and update or establish a direct debit
- Pay your Vodafone bill
- Top up your prepaid phone
- Manage your Vodafone NBN plans including tracking NBN installation and delivery
You can register for My Vodafone using your Vodafone mobile number and account PIN or, for NBN customers, through the link sent in your “Register for My Vodafone” email.
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FAQs
Is Vodafone customer care free to call? ›
Call Vodafone customer services on 191 free from a Vodafone Pay monthly mobile, or 03333 040191 from any other UK phone (standard charges apply).
How do you talk to customer service? ›Explain your problem to the agent.
Talk slowly and clearly. Don't make assumptions about what they know or don't know. Include specific examples about your issue. Ask them to restate your issue after you're done explaining it.
Customer care is also available to chat 24/7.
Are 0300 numbers free Vodafone? ›Contacting a 0300 number on a contract sim through Vodafone will not incur any additional charges. Calls made outside of your inclusive minutes to 0300 numbers are charged at 30 pence per minute. Pay-as-you-go sim holders are also in this bracket.
Is 0333 number free on Vodafone? ›If you have chosen a Pay Monthly tariff, then calls to an 0333 number will cost be included in your bundle's plan in the same way as standard landlines starting 01 or 02. So, as long as you have stayed within its limits, the 0333 call won't cost you any extra.
How do I complain to Vodafone? ›- Vodafone Customer Care: Vodafone users can make note of Vodafone Customer Care Number mentioned below to contact the company Customer service team and register your complaints. ...
- Vodafone Customer Care Number : 9884098840 / Vodafone Care on +91 9820098200.
If you have chosen a Pay Monthly tariff, then calls to an 0333 number will cost be included in your bundle's plan in the same way as standard landlines starting 01 or 02. So, as long as you have stayed within its limits, the 0333 call won't cost you any extra.
What is the 0800 number for Vodafone NZ? ›Outbound sales. Do you have a missed call from this number - 0800 033 018?
How can I talk to 3 customer service? ›- Personal customers. From your Three phone. 333. From any other phone. 0333 338 1001. From abroad. ...
- Mobile broadband customers. From your Three phone. 500. From any other phone. 0333 338 1003. From abroad. ...
- Business customers. From your Three phone. 337. From any other phone. 0333 338 1004. From abroad.
Dial *111*2# on the Vodafone SIM for which you want to know the mobile number. You will instantly get a flash message on your phone screen that will give you your Vodafone mobile number.