Vodafone Contact Numbers & Customer Support (2023)

Looking for Vodafone contact information? We've got you covered. Below we break down all the different Vodafone contact methods including how to call Vodafone Australia, the main Vodafone numbers, and using the online live chat to reach a Vodafone customer care agent. Read on to discover all the different ways to contact Vodafone customer service for help with your queries.

Can't seem to find the Vodafone contact number anywhere? Have no fear, below we have put together a guide with all the Vodafone numbers you will ever need.

Vodafone Contact Numbers for Customer Care
Vodafone Contact MethodVodafone Contact Number
Free Call from Vodafone Mobile1555(free call)
Main Vodafone Contact Number1300650410
Vodafone Contact Number (Abroad)+61426320000
Number for Hearing Impaired CustomersUse the National Relay Service.
Vodafone: Ask Us Anything123
Vodafone Directory Assistance Number1223
Contact Vodafone Keep Talking Insurance1800371713


There are different Vodafone numbers depending on if you are calling from your Vodafone mobile phoneor a landline. Below we explain which is the best Vodafone contact number for you.

Vodafone Contact Numbers Explained

Vodafone Contact Numbers & Customer Support (1)

As we mentioned, the best Vodafone contact method for you will depend on what type of phone you are calling from.

For Vodafone Mobile customers, your best option is to call Vodafone for free from your mobile device at 1555, as using the normal phone number may cost you money depending on your phone plan.

For landline customers, the best Vodafone contact number, if you are calling Vodafone in Australia, is 1300650410.

Finally, if you are a customer of Vodafone Australia and you find yourself overseas, you can call Vodafone customer care on their international number at +61426320000.

The Vodafone customer care department is available 24/7, and you can contact Vodafone customer care for help regarding the following topics:

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  • Vodafone Sign-up
  • Vodafone Technical Support
  • Vodafone Account Help

Now that you have the main Vodafone contact numbers, Let's look at some other ways to contact Vodafone Australia!

Wondering if Vodafone contacted you? You can see the full list of numbers Vodafone Australia uses to contact their customers here, as well as their SMS numbers and company email addresses.

Other Vodafone Contact Methods: Live Chat & Address

Apart from calling Vodafone directly, there are other helpful Vodafone contact methods that you may want to explore.

  • Other Vodafone contact methods include:
  • Vodafone live chat
  • Writing to the Vodafone address
  • Sending a fax
  • Writing to a Vodafone email address

Vodafone Live Chat

If you don't enjoy waiting on hold for a Vodafone customer care representative to answer your call, you may prefer to contact Vodafone online via the Vodafone live chat feature which they call TOBi.

The Vodafone live chat is available 24/7 and can help you with many different tasks. TOBi can help you with:

  • Managing your My Vodafone account
  • Directing you to online Vodafone support pages
  • Putting you in contact with the Vodafone customer care team

You can access the Vodafone live chat by downloading the My Vodafone app which is available for free on Android and Apple devices.

Vodafone Address

Another alternative method for contacting Vodafone Australia is via a written letter. Below you will find the different Vodafone address options for mailing in a letter via post.

Vodafone Australia Contact Address
Vodafone LocationVodafone Address
Vodafone Postal AddressVodafone Customer Care
PO BOX 2580
Kingston Delivery Centre, Kingston
TAS 7050
Vodafone Head Office Address177 Pacific Hwy
North Sydney
NSW 2060 Australia

While it's no longer a common method of contact, you can contact Vodafone by fax if you like.

The Vodafone Customer service team can be reached by fax at 1300100515

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Perhaps you have a more specific reason to contact Vodafone and need to be put through to a specific department. If that's the case, below we have detailed the most important Vodafone departments and how to contact each.

  • Below, we go over how to contact:
  • Vodafone sales for new subscriptions
  • Vodafone insurance to mobile phones
  • Vodafone complaints department

Vodafone Contact for New Subscriptions

If you want to subscribe to a Vodafone mobile service or Vodafone broadband plan you can do so online or over the phone by contacting the Vodafone sales department. According to Australian law, all mobile phone plans including prepaid require an identity check. Depending on your circumstances, you might need to provide additional identification.

Subscribe to a Vodafone Service
Subscription ServicePhone NumberService hours
Subscribe to a Vodafone mobile plan1300100515Monday to Friday: 8am to 10pm
Subscribe to a Vodafone broadband service1300801122Monday to Friday: 8am to midnight

Contact Vodafone Insurance

If you have mobile phone insurance through a Keep Talking Vodafone insurance plan, you may need to contact the customer support line to make a claim. Below we will explain how to submit a Vodafone insurance claim and what different methods you have for taking care of the insurance claim process.

There are two methods for contacting Vodafone insurance. You can submit a claim online or submit your claim using the Vodafone insurance number below.

Vodafone Insurance contact number: 1800371713, Open Monday to Friday, from 9am to 6pm.

Contact Vodafone Complaints Department

If you're having an issue with Vodafone Australia, you can submit a complaint to the Vodafone Complaints Team. Vodafone Australia customers can submit a complaint via email, over the phone, through online form, fax, or by post.

When submitting a complaint to Vodafone Australia, make sure to reference your Vodafone account number, the reason for your complaint, and how best to contact you.

How to Submit a Complaint to Vodafone Australia
Complaint Submission MethodWhere to Submit a Complaint
From your Vodafone phone1555
From any other phone1300650410
Overseas phone+61426320000
Email[emailprotected]
Online formSubmit your complaint to Vodafone online
Fax1300308869
Postal addressVodafone Customer Care
PO Box 2580
Kingston Delivery Centre
Kingston, TAS, 7050

Pay My Vodafone Bill & Vodafone Recharge

Below we explain how to pay your Vodafone bills and how to recharge your Vodafone prepaid plan. We also detail how to get help in case you cannot afford your bill due to financial difficulties. Read on to learn how.

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Vodafone Contact Numbers & Customer Support (2)

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Vodafone Pay My Bill

Vodafone Contact Numbers & Customer Support (3)

Vodafone offers many ways for customers to pay their bills. Once a bill is sent, you have at least 14 days to pay the bill by one of the payment methods offered.

If you prefer calling, you can use the following Vodafone contact numbers to speak to a representative for help with paying your bill.

  • 1555 from any Vodafone mobile
  • 1300650410 from any other mobile or landline in Australia
  • +61426320000 from overseas

If you would rather avoid having to call Vodafone, you can use the following methods to pay your Vodafone bill:

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How to Pay Your Vodafone Bill
Payment MethodHow to Pay Your Vodafone Bill
Direct debitYou can set up and manage your direct debit information through your My Vodafone account.
You can choose to have your account credited from a debit or credit card, but choosing a bank account comes with no processing fee
OnlineChoose to pay with a credit or debit card either online or through your My Vodafone account
Pay by SMSAfter paying online at least once and having a card on file, you can pay by SMS by responding “Y” to the payment reminder sent several days before your bill due date
BPAYContact your financial institution and pay using Vodafone’s BPAY Biller Code 52225 and your unique 9-digit reference number found on the bottom of your last bill
In personPay in person at any Australia Post Office
MailSend a cheque or money order, along with the payment slip found at the bottom of your latest bill, to:
Vodafone Pty Ltd
GPO Box 2699
Sydney NSW 1158

Vodafone Recharge for Prepaid Plans

If you have a Vodafone prepaid mobile phone service, you can recharge your plan using different payment methods. Your best option for your Vodafone recharge is doing it directly online or through My Vodafone. Both pages can be accessed even if you don’t have data.

In addition, you can contact Vodafone by call or text from your Vodafone mobile phone at 1511. Simply follow the prompts that you receive to carry out your Vodafone recharge.

Below you will find the different payment methods accepted for a Vodafone recharge:

  • Credit or debit card - If you save your card information, you’ll automatically be opted-in to Vodafone Automatic Recharge
  • Voucher, available at Vodafone stores, supermarkets, service stations, newsagents, or convenience stores
  • Paypal through My Vodafone or Vodafone Express Recharge
  • Any available My Credit Balance through My Vodafone

Vodafone Contact for Financial Help

If you’re experiencing financial hardship or difficulty, you can contact the Vodafone financial hardship team by phone or email for assistance.

Vodafone Contact for Financial Assistance
Vodafone Contact MethodContact
Vodafone Phone Number1800185289
Vodafone Email[emailprotected]

My Vodafone Account & My Vodafone Login Online

If you are looking to manage your Vodafone account online, all Vodafone customers have access to the My Vodafone account management platform. My Vodafone is an online platform that helps you manage your Vodafone account digitally. Customers can log in to My Vodafone either online or through the My Vodafone app which is available for free on the Google Play store and the Apple App store

  • With My Vodafone account platform, you can:
  • Check data usage
  • Keep track of any international call minutes
  • Manage & change your Vodafone plans
  • View recent bills and update or establish a direct debit
  • Pay your Vodafone bill
  • Top up your prepaid phone
  • Manage your Vodafone NBN plans including tracking NBN installation and delivery

You can register for My Vodafone using your Vodafone mobile number and account PIN or, for NBN customers, through the link sent in your “Register for My Vodafone” email.

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FAQs

Is Vodafone customer care free to call? ›

Call Vodafone customer services on 191 free from a Vodafone Pay monthly mobile, or 03333 040191 from any other UK phone (standard charges apply).

How do you talk to customer service? ›

Explain your problem to the agent.

Talk slowly and clearly. Don't make assumptions about what they know or don't know. Include specific examples about your issue. Ask them to restate your issue after you're done explaining it.

Can I live chat to Vodafone? ›

Customer care is also available to chat 24/7.

Are 0300 numbers free Vodafone? ›

Contacting a 0300 number on a contract sim through Vodafone will not incur any additional charges. Calls made outside of your inclusive minutes to 0300 numbers are charged at 30 pence per minute. Pay-as-you-go sim holders are also in this bracket.

Is 0333 number free on Vodafone? ›

If you have chosen a Pay Monthly tariff, then calls to an 0333 number will cost be included in your bundle's plan in the same way as standard landlines starting 01 or 02. So, as long as you have stayed within its limits, the 0333 call won't cost you any extra.

How do I complain to Vodafone? ›

Vodafone Customer Care Number, Toll Free Number, Email Address
  1. Vodafone Customer Care: Vodafone users can make note of Vodafone Customer Care Number mentioned below to contact the company Customer service team and register your complaints. ...
  2. Vodafone Customer Care Number : 9884098840 / Vodafone Care on +91 9820098200.

Are 0333 numbers free on Vodafone? ›

If you have chosen a Pay Monthly tariff, then calls to an 0333 number will cost be included in your bundle's plan in the same way as standard landlines starting 01 or 02. So, as long as you have stayed within its limits, the 0333 call won't cost you any extra.

What is the 0800 number for Vodafone NZ? ›

Outbound sales. Do you have a missed call from this number - 0800 033 018?

How can I talk to 3 customer service? ›

Call us
  1. Personal customers. From your Three phone. 333. From any other phone. 0333 338 1001. From abroad. ...
  2. Mobile broadband customers. From your Three phone. 500. From any other phone. 0333 338 1003. From abroad. ...
  3. Business customers. From your Three phone. 337. From any other phone. 0333 338 1004. From abroad.

How can I check my number on Vodafone? ›

Dial *111*2# on the Vodafone SIM for which you want to know the mobile number. You will instantly get a flash message on your phone screen that will give you your Vodafone mobile number.

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