How to Cancel Your French Mobile Phone Plan for Free (2023)

Whether you are leaving the country or want to switch plans, cancelling your mobile phone contract in France doesn't have to be complicated! Find out how to cancel your mobile phone plan quickly and without paying cancellation fees in our guide.

How to Cancel Your French Mobile Phone Plan for Free:

  1. Cancelling a Mobile Phone Plan in France: The basics
  2. How to Leave a French Mobile Phone Plan for Free
  3. Cancelling Your Forfait Sans Engagement
  4. Ending a Prepaid Phone Plan

Cancelling a Mobile Phone Plan in France: The basics

Selectra can help you cancel your French phone contract, for free!Find free cancellation letter templates and more in Selectra's cancellation service!

Cancelling a mobile phone plan in France generally isn't too complicated, nor is it usually expensive, but it does depend on what time of plan you are signed onto.

If you are on a contract-free postpaid phone plan (a forfait sans engagement), you can leave your plan at any time without penalty. However, if you are on a plan with a contract (for 12 or 24 months) you may be subject to cancellation fees (frais de résiliation) if you leave your plan before it reaches its term.

With that said, it is still possible to leave your mobile phone plan without fines, under certain conditions (see below).

Keeping Your French Mobile Phone Number

If you are on a postpaid plan (i.e. a forfait avec/sans engagement) and wish to keep your phone existing phone number, you will need to findyour RIO code (Relevé d’Identité Opérateur) before cancelling your existing plan and signing up for a new one.

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To find your RIO code, simply dial 3179 from your existing phone. This is an automated number that is free to call and available 24/7. Upon calling the number you will hear an automated message that describes your existing mobile phone plan and provider and states your RIO code. You should also receive a text message summary of your account details and RIO code.

You will be asked for this RIO code when you sign up for a new mobile phone plan with a different French phone provider.

How to Cancel Your Mobile Phone Plan: The basics

Depending on your provider and plan, you may have one or several of the following options for cancelling your French mobile phone plan: by registered post (lettre recommandée avec avis de réception), over the phone, or online. Regardless of the method, you will need to provide the same sorts of information to cancel your French mobile phone plan quickly and successfully:

  • Your full name
  • Your French telephone number
  • Your account number (numéro de client)
  • The date you wish to end your plan

Need to cancel your mobile phone plan? Find out more about thelettre de résiliation(cancellation letter), along with a free template in our guide!

A word on timing: for most providers, the cancellation of your mobile phone plan will take effect 10 days following the reception of your cancellation request.

Glossary of French Terms
French TermEnglish TranslationFrench TermEnglish Translation
RésilierTo cancelForfaitPlan
Sans engagementContract-freeRelevé d'Identité OpérateurMobile phone code
Pièces justificativesAccompanying documentationMotifs légitimesLegitimate reasons

How to Leave a French Mobile Phone Plan for Free

The maximum permitted length of a mobile phone contract in France is two years (24 months), and most mobile phone contracts are either for 12 months or 24 months. Orange, SFR, andBouygues Telecom all offer plans that come with a contract as well as contract-free plans (forfaits sans engagement). While you can leave a contract-free plan at any time without penalty - such as all of Free Mobile's plans -plans that come with a 12 or 24-month engagement do come with cancellation fees (frais de résiliation) for early exits. With that said, there are a few things to keep in mind about cancelling your mobile phone plan that make it not as expensive as you think:

  • You can reduce or eliminate cancellation fees for your mobile phone by...
  • Waiting at least 12 months: French law (loi Chatel)requires that early termination fees be reduced to one-quarter their original amount on the 13th month of the plan
  • Switching suppliers: some suppliers will pay the early cancellation fees from your existing provider
  • Leaving the country, or another "motif légitime": most suppliers will allow you to leave your plan without penalty if you are leaving the country or have a valid and legitimately recognised reason for cancelling (see below).

Cancelling Your Plan for Free by Switching Suppliers

Some providers offer to pay the early cancellation fees charged by your former operator as an incentive to get you to switch. Most providers will pay for up to about €100 total, and this generally means that you will be committing to another (fixed term) contract.

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Other Ways to Leave Your French Mobile Phone Plan for Free

Most mobile phone providers will allow you to leave your mobile phone plan without penalty if you have a "legitimate reason" (motif légitime). You will need to provide supporting documentation (pièces justificatives) to prove your case. Commonly accepted reasons for breaking your mobile phone contract include:

Reason for Cancelling (motif légitime)Documentation Required (pièces justificatives)
You are moving out of the provider's service territory (i.e. out of the country)A copy of your new lease agreement or property ownership, a copy of your new work contract, a tax assessment, letter of acceptance for a school program, residence card, moving bill
You were fired from an indefinite contract (CDI)Your "attestation de licenciement" (letter confirming your being fired/layed off)
Debt/BankruptcyA letter from the Bank of France accepting your declaration of bankruptcy and outlining a repayment schedule.
IncarcerationIncarceration certificate
Illness or handicap making mobile phone service impossibleMedical certificate
DeathDeath certificate
Force majeureCopy of the tribunal's decision recognizing the force majeure

Note that there may be some conditions placed on these reasons (e.g. if you wish to cancel because you are leaving the country, it must be for at least 6 months and you must have been a customer for at least 3 months). You may also be able to cancel your plan in the event that your provider was unable to provide acceptable service (e.g. extended service interruption), though keep in mind that you must prove the fault of the operator, and generally need to have followed the process for filing acomplaint.

How to Cancel Your Orange Mobile Phone Plan

Orangelets you cancel yourmobile phone planor Internet plan by the following means:

  • Over the phone: dial 3900
  • Online: in your personal space (espace client)
  • By registered post (lettre recommandée avec avis de réception) to: Orange Service Client Mobile - Résiliation, 33 734 Bordeaux Cedex 9 for a mobile contractcancellation, or Orange Service Client Internet - Résiliation, TSA 90 008, 59 878 LilleCedex

Orange recommends that you update your personal contact information before cancelling your plan, as you may need to access your account. Note that if you have not reached the end of your contract period at the time you cancel, you will have fees to pay, and thatyour cancelling request may take up to 10 days to become effective. You will also be required to send back the Orange equipment you rented out during your contract.

Cancelling Your SFR Mobile Phone Plan

You have the following options for cancelling your SFR mobile phone plan

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  • Over the phone: dial 1023
  • Online: in your personal space (espace client), where you will also be able to get an estimate of the cancelling fees
  • By registered post (lettre recommandée avec avis de réception) to: Service Client SFR - Mobile, TSA 73917, 62978 Arras Cedex 9

Note that it may take up to 10 days for your cancellation to become effective.

How to Cancel Your Bouygues Mobile Phone Plan

Bouygues Telecomaccepts the following methods of cancellation for Bouygues mobile phone plans:

  • Over the phone: dial 614 from a mobile phone or 1064 from a broadband line
  • Online: in your personal space (espace client)
  • By registered post (lettre recommandée avec avis de réception) to: Service Clients Bouygues Telecom, 60436 Noailles Cedex

Note that Bouygues Telecom lets you estimate your cancellation fees via its cancellation fee simulator.

Cancelling Your Forfait Sans Engagement

Leaving a mobile phone plan that is contract-free (sans engagement) is simpler than leaving a plan with a contract, because you don't have to worry about cancellation fees (frais de résiliation). Depending on your provider, you may be able to change or cancel your plan online, over the phone, or by recommended post. As is the case with contracted plans, your provider will cancel your plan 10 days after having received your cancellation request. You will have to provide the following information when making a cancellation request:

  1. Your full name
  2. Your French telephone number
  3. Your account number (numéro de client)
  4. The date you wish to end your plan (make sure to provide at least 10 days warning)

Cancelling a Free Mobile Phone Plan

How to Cancel Your French Mobile Phone Plan for Free (4)

You can cancel your Free mobile phone plan by:

  • By registered post (lettre recommandée avec avis de réception) to: Free Résiliation, 75371 PARIS Cedex 08
  • Through your online personal account (espace client)

Cancelling a Sosh Mobile Phone Plan

How to Cancel Your French Mobile Phone Plan for Free (5)

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As an online-based brand, your plan with Sosh can be cancelled online in your personal space (espace client). Sosh does not have telephone customer service.

Cancelling a B&You Mobile Phone Plan

How to Cancel Your French Mobile Phone Plan for Free (6)

You can cancel a B&You contract-free mobile phone plan by the following methods:

  • Online: in your personal space (espace client)
  • By registered post (lettre recommandée avec avis de réception)to: Service Clients Bouygues Telecom, TSA 59013, 60643 CHANTILLY CEDEX

How to Cancel a Mobile Phone Plan from RED by SFR

How to Cancel Your French Mobile Phone Plan for Free (7)

As an online-based brand, RED by SFR offers the following options for cancelling your mobile phone plan:

  • Online: in your personal space (espace client)
  • Online: speak to an advisor by chat

Ending a Prepaid Phone Plan

Selectra can help youcancelyour prepaid phone plan in France, free of charge!Find free cancellation letter templates and more in Selectra's cancellation service!

Prepaid(or pay-as-you-go)mobileplans are the easiest type of plan to cancel: simply stop using the phone, and your phone number and any remaining credit will be deactivated after a certain period of inactivity. You can also senda letter sent by registered post for cancellation (for reimbursement of remaining credit):

ProviderAddressDelay before Account Deactivated
Orange Service Résiliation, 33734 Bordeaux Cedex 9Phone number deactivated 6 months following remaining credit's expiration
Service Client SFR - Mobile, TSA 73917, 62978 Arras Cedex 9Phone number deactivated 6 months following the expiration of remaining credit
Service Clients Bouygues Telecom, 60436 Noailles CedexPhone number stays active for 12 months following the last credit top-up
How to Cancel Your French Mobile Phone Plan for Free (11)LA POSTE MOBILE, Service Client - TSA 16759, 95905 Cergy Pontoise Cedex 9Phone number deactivated 3 months following the expiration of last top-up credit
How to Cancel Your French Mobile Phone Plan for Free (12)Lebara Mobile Service Client, 78 rue Championnet, 75018 ParisPhone number remains active for 3 months following the expiration of remaining credit
How to Cancel Your French Mobile Phone Plan for Free (13)Lycamobile SARL,23/25 rue de Berri 75008 ParisPhone number deactivated 30 days after the credit expires
How to Cancel Your French Mobile Phone Plan for Free (14)NRJ Mobile - Service Consommateurs, 53098 Laval Cedex 092Phone number deactivated 3 months following the expiration of remaining credit
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FAQs

Does it cost money to cancel a phone plan? ›

Most companies charge anywhere from $150-200 to cancel your contract before you fulfill the terms. In the past I got out of a cell phone contract with Verizon by transferring my phone number and contract to a friend. I avoided paying the $175 Early Termination Fee (ETF).

How do I cancel my Orange FR contract? ›

You can cancel your Internet plan with Orange by contacting customer service in one of the following ways: Over the phone: dial 3900 (or 0800 383 884 for fibre optic) Online: in your personal space (espace client)

How do I cancel my 2 year phone contract? ›

How to cancel your mobile phone contract
  1. Contact your provider to tell them you want to cancel your contract. ...
  2. If you're still within contract, you'll need to pay any exit fees or buy-out the remainder of your contract, before you can leave.
5 Jul 2021

Can you cancel a phone contract anytime? ›

Unfortunately, if you decide to cancel your contract, you'll probably end up having to pay an early termination fee. Typically, this early exit fee will mean having to pay off the remainder of your contract in one lump sum. Which is a lot to find in one go, particularly if you then want to splurge on a newer handset.

How can I cancel my phone contract without paying? ›

To cancel, contact your provider and tell them you want to end the contract while you're still in the cooling-off period. If you used the phone at all during this period, you can, of course, still cancel, but it won't be completely free. You'll need to pay for any services you've already used.

What happens if you stop paying for your phone plan? ›

Your mobile provider could cut your phone off so you're unable to make or receive calls. If you don't take steps to deal with the debt, your account will default and the contract will be cancelled. The mobile provider can then take action to recover the outstanding bill, following the normal debt collection process.

Do I need to give notice to cancel my phone contract? ›

Notice Period Charges

If you're cancelling your mobile phone contract through the standard cancellation process, you'll normally need to give 30 days notice. During the 30 day period, you'll need to pay your normal monthly fee (this is also known as the Notice Period Charge).

Why can't I cancel phone contract? ›

So, if you're rejected, this could be for one of the following reasons, or a combination of these: A history of late or missed bill payments, causing providers to see you as financially stretched, or someone who struggles to manage money. Holding an account in joint names with someone who has a poor credit history.

How do you cancel a contract before it expires? ›

Use a termination clause.

If your contract has a termination clause, you can follow the steps stipulated in it to release yourself from the contract. Generally, a termination clause will stipulate that due notice of termination must be given in writing for termination to be acceptable.

How do I cancel a service contract? ›

To cancel a contract, take the following steps:
  1. Make sure you send the cancellation notice within the time allowed.
  2. Always cancel in writing. You can use the cancellation form or send a letter.
  3. Keep a copy of your cancellation notice or letter.
  4. Send your cancellation notice by certified mail, return receipt.

How do I cancel my plan without saying sorry? ›

7 expert tips for how to cancel plans at the last minute in a way that doesn't feel totally slimy
  1. Accept that the validity of any excuse is always subjective. ...
  2. Make a phone call. ...
  3. Apologize upfront. ...
  4. If you have no real excuse, omit a reason rather than lying. ...
  5. Offer to reschedule.
13 Dec 2021

How do I cancel my 3 month contract? ›

Cancelling your contract outright

If that's you, all you need to do is call Three (dial 333 from your Three phone) and let them know that you wish to end your contract. You'll need to give 30 days' notice, after which Three will cancel your number and stop billing you.

How do you get out of a mobile phone contract? ›

Cancellation guidelines
  1. Online at t-mobile.com/guestpay (you'll need your account number – located at the top right corner of your bill)
  2. T-Mobile store.
  3. Mail (Address details are on the Pay your T-Mobile bill page)
  4. Call 1-877-453-1304.

What happens if you don't pay your phone bill for months? ›

Time Limits and Credit Reports

Not paying your missed mobile device bills within 90 days will cause your credit score to drop. Missed payments within 30 days are permissible under most mobile contracts. However, missing a payment past 90 days may lead to calls from a credit collection agency.

What happens to phone number when you cancel service? ›

Once you have cancelled your service, you are returning your phone number to the carrier. You will no longer own that number.

How can you legally break a contract? ›

You can use a Notice of Contract Termination to document and communicate this decision. Whatever the case, both parties can mutually agree to amend or terminate the contract. Just make sure you have the changes documented in writing.

What are the four ways to terminate the contract? ›

  • Termination of contract for breach.
  • Termination of contract by performance.
  • Termination of contract by agreement.
  • Termination of contract by frustration or force majeure.
21 Apr 2021

How do I negotiate my early termination fee? ›

5 Ways to Waive Early Termination Fees and Get Out of Your...
  1. Get someone else to take over your contract. ...
  2. Negotiate a deal with the provider. ...
  3. Watch for fine print notices that could allow you to opt out if changes are made. ...
  4. Find another company to buy you out of your contract.
31 Jul 2017

Can I cancel my cell phone plan? ›

You can always cancel your cellphone contract.

But your service provider may be able to charge you a fee for cancelling. No matter when you cancel, you must pay for all the services you've already used before cancelling. Contact your service provider if you want to cancel your contract.

What happens when you cancel a cell phone? ›

When you give up your service, the number gets disconnected, and taken off their list of available numbers. Anyone trying to call you would get the unobtainable tone, or a recorded message saying the number was not in service. The phone company usually leaves it that way for a minimum of three months.

How do I take myself off my phone plan? ›

Contact the customer service of the carrier and simply request to have your line removed from the plan. You may be able to create your own unique account or your line may be added as a sub-account to the main account. You can also change the plan so you receive an individual plan.

How do I cancel my plan for no reason? ›

7 expert tips for how to cancel plans at the last minute in a way that doesn't feel totally slimy
  1. Accept that the validity of any excuse is always subjective. ...
  2. Make a phone call. ...
  3. Apologize upfront. ...
  4. If you have no real excuse, omit a reason rather than lying. ...
  5. Offer to reschedule.
13 Dec 2021

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