Contact us-Online customer and Hotline service | HSBC China (2023)

Send us feedback or make an inquire

  • Ask about our products and services
  • Transaction dispute
  • Make a complaint
  • Customer experience survey

To know more about our products and services with our customer service officer, please leave your contact information here.

To share your feedback on our products and services, please leave your contact information here.

Fusion small enterprise service, click here

If you have an enquiry about your banking transactions, we could suggest that you contact us by suggested channels.

Mobile banking service

  1. Please download our APPS "HSBC China" with your mobile device and register the mobile banking service. (if you are a registered user of Internet banking, HSBC China, you could log on the mobile banking service with the same user ID and password)
  2. Input the User ID and password (per different setting, you may be requested to use the security token for log-on). Besides, per your device setting, you could also log on with the facial recognition or finger-print instead of the password.
  3. After the successful log-on, please click the option of "More" in the bottom line.
  4. Then, click the "letter" pattern at the upper right corner, which would show you "Bank Mail".
  5. Click the + pattern in this page, then write down and send us your requests.

Internet banking service

  1. Visit our public website: www.hsbc.com.cn.
  2. Lick "Log on" at the upper right corner and then choose "Online Banking".(You need to register before log-on. If you are a registered user of Mobile Banking, you could log on with the same User ID and password)
  3. Input your User ID and password (per different setting, you might be requested to user security token) to log on the internet banking service.
  4. Click the "Letter" pattern beside your name on the top bar.
  5. Choose "New Message" in the bottom of the drop-down list.
  6. Then, you could write down and send us your requests.

HSBC China Customer Service Hotline

95366

Banking Account Service

(24 H, Mon - Sun)

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Fusion Small Enterprise Service Hotline

(9:00 – 19:00, Mon - Fri / 9:00 – 16:00, Sat)

Credit Card Service Hotline

95366 / (021) 2053-4333

(24 H, Mon - Sun)

*Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan

HSBC is committed to providing the best customer service possible. If you do have a complaint, please get in touch with us, we will reply to you within two working days.

You could also contact us by listed channels.

To raise your complaints, please CLICK HERE.

HSBC China Customer Service Hotline

95366 (24-hour hotline)

*Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan

By mail

Please address it to:

HSBC Service Enhancement Team

PO Box 200120 – 33

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People’s Republic of China

Complaint handling process

  1. We'll contact you within 2 working days after receiving your complaint to confirm the case.
  2. We'll conduct an investigation, keep records and ask for your feedback. We will respond within 5 working days from the day we receive your complaint.
  3. If we are unable to respond within 5 working days, we will update you with a new time line and our follow-up actions.
  4. It will generally take 15 days to resolve your complaint. If you've reported a complex or serious issue, it will take up to 30 days. Further handling will take up to, but no more than, 60 days.

Your voice matters to us. We'd like to invite you to take a short survey to share your experience on our website. It'll take about 2-3 minutes to complete, and it would be extremely helpful for us to improve our services.

Ask about our products and services

To know more about our products and services with our customer service officer, please leave your contact information here.

To share your feedback on our products and services, please leave your contact information here.

Fusion small enterprise service, click here

Transaction dispute

If you have an enquiry about your banking transactions, we could suggest that you contact us by suggested channels.

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Mobile banking service

  1. Please download our APPS "HSBC China" with your mobile device and register the mobile banking service. (if you are a registered user of Internet banking, HSBC China, you could log on the mobile banking service with the same user ID and password)
  2. Input the User ID and password (per different setting, you may be requested to use the security token for log-on). Besides, per your device setting, you could also log on with the facial recognition or finger-print instead of the password.
  3. After the successful log-on, please click the option of "More" in the bottom line.
  4. Then, click the "letter" pattern at the upper right corner, which would show you "Bank Mail".
  5. Click the + pattern in this page, then write down and send us your requests.

Internet banking service

  1. Visit our public website: www.hsbc.com.cn.
  2. Lick "Log on" at the upper right corner and then choose "Online Banking".(You need to register before log-on. If you are a registered user of Mobile Banking, you could log on with the same User ID and password)
  3. Input your User ID and password (per different setting, you might be requested to user security token) to log on the internet banking service.
  4. Click the "Letter" pattern beside your name on the top bar.
  5. Choose "New Message" in the bottom of the drop-down list.
  6. Then, you could write down and send us your requests.

HSBC China Customer Service Hotline

95366

Banking Account Service

(24 H, Mon - Sun)

Fusion Small Enterprise Service Hotline

(9:00 – 19:00, Mon - Fri / 9:00 – 16:00, Sat)

Credit Card Service Hotline

95366 / (021) 2053-4333

(24 H, Mon - Sun)

*Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan

Make a complaint

HSBC is committed to providing the best customer service possible. If you do have a complaint, please get in touch with us, we will reply to you within two working days.

You could also contact us by listed channels.

To raise your complaints, please CLICK HERE.

HSBC China Customer Service Hotline

95366 (24-hour hotline)

*Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan

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By mail

Please address it to:

HSBC Service Enhancement Team

PO Box 200120 – 33

People’s Republic of China

Complaint handling process

  1. We'll contact you within 2 working days after receiving your complaint to confirm the case.
  2. We'll conduct an investigation, keep records and ask for your feedback. We will respond within 5 working days from the day we receive your complaint.
  3. If we are unable to respond within 5 working days, we will update you with a new time line and our follow-up actions.
  4. It will generally take 15 days to resolve your complaint. If you've reported a complex or serious issue, it will take up to 30 days. Further handling will take up to, but no more than, 60 days.

Customer experience survey

Your voice matters to us. We'd like to invite you to take a short survey to share your experience on our website. It'll take about 2-3 minutes to complete, and it would be extremely helpful for us to improve our services.

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FAQs

How do I contact Bank of China? ›

For emergency issues, please call our customer service hotline : 95566.

How do I contact HSBC Customer Service? ›

Talk to us
  1. HSBC Premier: 888.662.4722. ...
  2. HSBC Securities Wealth Services Desk: 800.662.3343. ...
  3. Personal Banking: 800.975.4722. ...
  4. HSBC Advance: 866.584.4722. ...
  5. Business Banking: 833.722.4722. ...
  6. Mortgage Customer Service: 855.527.8400. ...
  7. Premier Mortgage Customer Service: 855.806.4660. ...
  8. Jade Mortgage Customer Service: 855.806.4661.

Can I use HSBC in China? ›

HSBC Advance Debit Card gives you the convenience of cash withdrawals, purchases anywhere within China as well as when you travel abroad.

How do I contact HSBC HK? ›

Calling our (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers or (852) 2233 3000 for Other customers.

How many countries have Bank of China? ›

Bank of China is China's most international and diversified bank with operations in 61 countries and regions around the world where it provides a comprehensive range of financial services to customers.

Is Bank of China and Bank of China Hong Kong the same? ›

BOCHK is legally separated from its parent, Bank of China (BOC), although they maintain close relations in management and administration and co-operate in several areas including reselling BOC's insurance and securities services.

How do I send a secure email HSBC? ›

To compose a new secure message, log in via the 'Sign-In' page to create your new message. New emails can only be sent to HSBC representatives who are enabled to use SecureMail. Once the message is complete, click on the 'Send Secure' button.

Does HSBC have good customer service? ›

Its score is very much on the low end of the spectrum, with more modern banks, especially digital banks, rating much higher than this. N26, for example, is a UK digital banking provider that boasts a score of 4.2 / 5. The current Trustpilot ratings for HSBC bank are: Bad - 87%

Is HSBC Chinese or British? ›

HSBC Holdings plc is a British multinational universal bank and financial services holding company. It is the largest bank in Europe by total assets ahead of BNP Paribas, with US$2.953 trillion as of December 2021.

How can I withdraw money from China 2022? ›

If you are repatriating a large sum of money earned working in China you can go to your bank with the following documents:
  1. Your passport.
  2. Your work permit.
  3. Your employment contract.
  4. Your pay-slips.
  5. Your Tax Identification Number (provided by your company)
11 Jan 2022

Can I open China bank account online? ›

Anytime, anywhere—even if abroad, as long as there is internet connection—one can conveniently open a new account without having to visit a China Bank branch. It is so easy as all it takes is one valid ID and a selfie. What's more, it is very affordable as there is no initial deposit required.

How can I send money to China? ›

What's the best method for sending money to China?
  1. PayPal. ...
  2. Bank or Wire Transfers (via SWIFT) ...
  3. TransferWise (now renamed 'Wise') ...
  4. WorldRemit. ...
  5. Statrys Business Account.

Does HSBC have WhatsApp? ›

Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC.

Does HSBC have 24 hour customer service? ›

Call the HSBC Premier Relationship Center at 888.662. HSBC (4722) for 24/7 support.

Is HSBC live Chat available? ›

For desktop users, simply go to the 'Need help? ' or 'Chat with us' tab on the right hand side of your screen. In your Business Banking app, simply go to the 'More' menu and select 'Chat with us'.

Does the US owe China money? ›

Get ready for this statistic – China owns 981 billion dollars in U.S debt. That means we owe China nearly a trillion dollars!

Which country owes the most money to China? ›

Which Country Owes the Most Money to China? Venezuela is the country with the greatest sovereign debt exposure to China, in terms of direct lending (excluding portfolio holdings), according to AidData's 2021 study, totaling $74.7 billion.

How much money is in the world? ›

If you are looking for all the physical money (notes and coins) and the money deposited in savings and checking accounts, you could expect to find approximately $40 trillion. This figure represents only 'narrow money. ' However, if you add the 'broad money,' the amount rises to over $90.4 trillion.

What is the swift code of Bank of China? ›

Inward Remittance

Account Name and Account Number. Bank of China Hong Kong Limited SWIFT code ( BKCHHKHHXXX)。

What is Bank of China fixed deposit rate? ›

Bank of China current highest fixed deposit rate is 3.10% p.a. for 18 months tenure with minimum deposit of $5,000. The current Money Lobang National Average Fixed Deposit Rates for October 2022 is 2.44% p.a. The average monthly highest fixed deposit rate for Bank of China since 2018 is 1.31% p.a.

How do I open a bank account in China UK? ›

Please visit any of our branches with the application form and other required documents as set out below. Valid identification *(e.g. your Passport or UK Driving Licence). Proof of address* (e.g. a utility bill or bank/credit card statement dated within the last 3 months).

How do I cancel my BOC Debit Card? ›

*****Report the loss or stolen of your card immediately on our hotline 011 220 4444
  1. 24 hour customer service hotline : 011 220 4444.
  2. Card Issuing :- 011 220 4653.
  3. Card Reactivation and link accounts : 011 220 4661/ 011 220 4652.
  4. Limit Enhancement : 011 220 4665 ,

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